Application Managed Services
Unless you are an IT firm, running your enterprise applications shouldn’t be your core competency! Allow us to help you cut expenses and increase the efficiency of your staff by providing a customized support plan such as break-fix, testing, user desktop issues and Level 1-3 internal help desk. We can use your ticketing system, or our own cloud-based one.
What we do ...
ERP Support
We can support ERP and other back-office applications with our mixed mode (on/offshore) team working up to 24/7 to support mission critical applications.
CRM/e-Com Support
We are trusted with supporting front-office and customer facing applications because of our rigor in quality and responsiveness to you and your end customers.
Website Support
A key strength of our web team is how we support and manage what we designed and built. We can also offer hosting if needed.
Simple SLA's
We are small enough to be flexible and work to your style, but large enough to bring significant cost savings and a tailored Service Level Agreement to meet your needs.
Tools, Expertise and Methods
Our Toolset
We use Jira and Zoho for ticketing, automated workflows, multi-channel tickets and even AI to help us excel in our support work. for our clients.
Expertise
We have have over 75 combined years of successfully managing and maintaining enterprise applications for many clients around the world.
Methodology
100% Agile, Collaborative and Cross-Functional teaming, Daily Scrums with Jira or Zoho Projects technology.
“We didn’t have the staff or competency to manage our own back-end systems 24/7 and needed help. Simple Solutions provided a workable onsite/offshore model that has taken cost and worry out of the equation”