Application Managed Services

Unless you are an IT firm, running your enterprise applications shouldn’t be your core competency! Allow us to help you cut expenses and increase the efficiency of your staff by providing a customized support plan such as break-fix, testing, user desktop issues and Level 1-3 internal help desk. We can use your ticketing system, or our own cloud-based one.

What we do ...

ERP Support

We can support ERP and other back-office applications with our mixed mode (on/offshore) team working up to 24/7 to support mission critical applications.

CRM/e-Com Support

We are trusted with supporting front-office and customer facing applications because of our rigor in quality and responsiveness to you and your end customers.

Website Support

A key strength of our web team is how we support and manage what we designed and built. We can also offer hosting if needed.

Simple SLA's

We are small enough to be flexible and work to your style, but large enough to bring significant cost savings and a tailored Service Level Agreement to meet your needs.

Tools, Expertise and Methods

Our Toolset

We use Jira and Zoho for ticketing, automated workflows, multi-channel tickets and even AI to help us excel in our support work. for our clients.

Expertise

We have have over 75 combined years of successfully managing and maintaining enterprise applications for many clients around the world.

Methodology

100% Agile, Collaborative and Cross-Functional teaming, Daily Scrums with Jira or Zoho Projects technology.

“With over 60% of our customers using mobile-only, we decided to create a mobile App. We now have a direct connection with our consumer base that we never had before! It’s scary but exhilarating at the same time!

The Bottom Line:

We can manage your environment from l1 (basic) to l4 (critical stoppages) in a seamless way as part of your team with a customized support model!

Get a free estimate for your project:

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